Keeping with the subject of my post on Microsoft Corporate Greed and the lack of quality in customer service these days, I've decided to share my recent pseudo-trolling of Samsung support.
I went to the Samsung Support Page looking for drivers for a Samsung laptop. Many manufactures have implemented a pretty awesome feature which allows the website to scan your system for the correct model number and sometimes even scan your system for appropriate out of date drivers. Samsung's website did not have this ability and it did not have a space for me to type in the serial number of the computer in question. Instead, the Samsung website gave a list of hundreds of model numbers for you to search through to find your system. Mine wasn't there. So I clicked the "chat now" button, figuring they could point me to the right driver page quickly.
Here is how well that went:
You are now chatting with 'Abhijit P'. The reference number for this chat is 4325958302.
Abhijit P: Hi, thank you for reaching out to Samsung technical support. How may I assist you?
Visitor: Need to find drivers for S/N:JBMW91RD104609H.
Abhijit P: Hello, I'll be glad to help you with the laptop driver information.
Abhijit P: What is the model number of your laptop? It is located at rear side/bottom side. The model number starts with NP or XE or DP.
Visitor: A S/N wouldn't be better?
Visitor: Okay, NP300E5C-A0DUS
Abhijit P: Thank you for the model number.
Abhijit P: It is not possible from my side to pull the information using the serial number.
Abhijit P: I'll help you with the Samsung SW update software download link, which will automatically download and install all the compatible driver for your laptop.
Visitor: Except the laptop in question doesn't have Ethernet or wifi drivers
Visitor: Soooo, ill need those first.
Abhijit P: Well, in this case the dedicated drivers are not available for your laptop model.
Visitor: How is that physically possible? Every computer on the face of the Earth has individual drivers.
It is at this point that I realized I wasn't going to get the support I needed and simply typed the Hardware ID of the WiFi card into Google. Within about 3 minutes, I had my wifi driver.....From the Samsung site.
Abhijit P: I understand your point.Abhijit P: However, for your laptop model they are only available from Samsung SW update.
Abhijit P: You can download the this software on any other computer that has Internet connection.
Abhijit P: And enter your laptop model code to download the driver, then it will download the drivers and you can copy paste it in your laptop.
Abhijit P: Shall I help you with the download link?
Visitor: Sure.
Abhijit P: Once you click the link, it starts downloading automatically.
Abhijit P:http://downloadcenter.samsung.com/content/SW/201601/20160115093742317/SWUpdate_2.2.5.16.ZIP
Abhijit P: Is the link accessible?
Visitor: Hold on one second, please
Visitor: Could you tell me what this is?
*About a 5 minute pause*
Abhijit P: This is the WiFi driver.
Visitor: Aaaaaaand did you not just say that driver was not available?
*About a 10-15 minute pause*
Abhijit P: Just to confirm, where did you check if these are the compatible driver for your laptop?Visitor: The Hardware ID matchesVisitor: And I just installed itVisitor: and am now online
*About a 10-15 minute pause*
Abhijit P: Okay, great. However, we are not authorized to give different laptop models driver to another laptop.
Abhijit P: I hope you will understand,.
Abhijit P: You will also get the same file from SW Update.
Abhijit P: Is there anything else I can assist you with?
Visitor: ಠ_ಠ
Abhijit P: Could you please elaborate your last statement?
Visitor: ಠ_ಠ Srsly?
Abhijit P: I'll be glad to help you if you have any further questions for me.
Visitor: ಠ_ಠ Srsly?
Abhijit P: I will be right with you.
Abhijit P: I'm sorry for the delay. I'll be right with you.
Abhijit P: Do you have any further questions for me?
Visitor: ಠ_ಠ Srsly?
Abhijit P: I appreciate you efforts.
Abhijit P: Have a nice day!
Abhijit P: Thank you for chatting with Samsung Support. If you ever need to contact us in the future, please save and reference this chat transcript ID 4325958302.
Chat session has been terminated by the Samsung Agent.
